The insurer did not need another app. It needed policy servicing customers could complete without instruction.
Customers needed faster access to health check-ups, reports, claims, OPD services, and renewals.
The app had to reduce complexity without hiding important insurance information.
Customers had to work too hard to locate common health insurance services.
Forms, policy language, conditions, and process steps made simple tasks feel heavy.
The app had to work for older policyholders and customers with varied digital comfort.
The product had to become a useful recurring gateway, not a one-time download.
A mobile engagement layer for high-frequency health insurance services.
Partner hospital discovery, appointment booking, history, summaries, and report access.
Digital OPD service access through a guided interaction model.
A clearer path for initiating and tracking claims from mobile.
Policy details, add-ons, payments, profile-linked services, and account actions in one experience.
The app grouped the insurer’s highest-value service actions into clearer, accessible journeys.
A repeatable path from service need to completed action.
- 01Enter
Simplified access gets customers into the app with less effort.
- 02Find
Home and profile surfaces bring common actions closer to the point of need.
- 03Act
Check-ups, claims, reports, renewals, and OPD actions become self-serve.
- 04Track
Appointment history, summaries, and service status make outcomes visible.
- 05Return
The app becomes a service gateway for recurring insurance needs.
Insurance self-service only works when customers trust the next step.
What changed when the workflow became connected.
Website-led servicing made common actions harder to find.
Core service actions were grouped into a mobile-first engagement layer.
Insurance content density increased cognitive load.
Dense information was broken into clearer, more scannable screens.
Older and lower-confidence users needed simpler paths to complete service actions.
High-frequency actions became easier to locate and complete.
Claims, renewals, reports, and check-ups felt fragmented.
Claims, renewals, OPD, reports, and check-ups moved into one self-service path.
The hard part was designing for trust in practical, sometimes stressful health-insurance tasks.
Every extra field or unclear label increased assisted-support dependency.
The app had to simplify without oversimplifying policy-sensitive details.
Navigation and hierarchy had to respect lower app fluency.
The experience needed restraint, not visual novelty for its own sake.
Mantra can turn insurance servicing into simpler mobile self-service.
The product prioritized booking, downloading, claiming, renewing, and tracking.
Flows were designed around real policyholder actions, not internal department structures.
The work translated service journeys into a reliable customer-facing app.
The app made recurring service interactions easier to find and repeat.
The capabilities behind the build.
Service journeys were simplified around customer tasks and cognitive load.
Mobile app design and engineering carried health insurance workflows into a repeatable product.
Profile, policy, appointment, report, and service context became easier to reuse across journeys.
The app created a scalable engagement layer for servicing and renewals.