Have you ever wondered what it takes to make a business successful? If I asked you this question a decade ago, then you will say it is an efficient workforce and intelligent management but now the times have changed and subsequently the answer. Business in today’s time will be successful only when it is flexible […]
This is a scenario where we are contemplating if the future of customer service will be around chatbots and humans will be out of the equation. There are some challenges that human-based customer services face. They are, for example Many queries remain unattended simply because a human service executive skipped it. The customers are always […]
Artificial Intelligence may be a concept unknown to a majority of consumers, but we unknowingly using AI in our everyday life. How? What about the smartphones with Google Now and Siri, they help find information for you when you need it. With real-time problem solving skills the only thing you have to worry about are […]
After the successful collaboration with Capital G, UiPath has now announced their new integration with Google cloud contact center AI. Brief introduction about cloud contact center AI: Cloud contact center AI is designed to provide automated and human-like responses to the customers. It is an excellent step towards an enhanced user experience (UX) as users […]