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The Impact of AI along the Customer Experience Journey

A customer’s interaction with the brand, product, or service stretches for weeks and months and also involves multiple channels. The customer experience doesn’t start when one makes a purchase; rather it begins as soon as a potential customer gets to know about a brand’s product/services and then googles about it.  Today, focusing on individual customer […]

The Big Five of Tech are winning more often with AI — The AI race so far

  The race for AI dominance is a tough game to lose. For the five biggest giants of the Tech industry at least — Microsoft, Google, Facebook, Amazon, and Apple — it is a race they can’t afford to lose. Each year, they pour billions of dollars into their AI research divisions, each trying to […]

Five AI Trends to Watch out for in 2020

  “We believe 2020 will be the year when companies become laser-focused on AI value, leap out of experimentation mode, and ground themselves in reality to accelerate adoption,” -Forrester analysts write   2020 is about to witness a paradigm shift brought about by AI trends in spheres of:   Drug discovery & healthcare The geopolitical […]

How Artificial Intelligence(AI) and Machine Learning(ML) are helping in Cybersecurity

The application of deep learning technology is evident in the areas like marketing, sales, healthcare, and finance. The field where we hardly hear about its implementation is cybersecurity. Tech giants like Google, Facebook, Microsoft are already leveraging the benefits of AI and machine learning into their system while others are still trying to catch up. […]

5 Artificial Intelligence (AI) use cases in retail

How are retail companies using latest technologies such as augmentation, artificial intelligence, machine learning to keep themselves ahead of their competitors today, and what innovations are being pioneered as potential retail game-changers over the next decade? In this article, we are covering 5 use cases of AI in which AI is being integrated in the […]

How AI is bringing opportunities in Banking & Finance industry(BFSI)

Artificial Intelligence (AI) had been in India since long, where the universities and research institutes had been trying to explore the development of this technology, to attain some maturity. In recent years, industries have started using this technology in their business improvements. Banking and financial industries are one of the frontrunners and interacting with the […]

RPA to AI : UiPath and Google AI partnership

After the successful collaboration with Capital G, UiPath has now announced their new integration with Google cloud contact center AI.  Brief introduction about cloud contact center AI:  Cloud contact center AI is designed to provide automated and human-like responses to the customers. It is an excellent step towards an enhanced user experience (UX) as users […]

Artificial Intelligence Consulting : Is your business ready for AI?

Are you looking to use AI in your business and need to find the best AI consultants? Here are some experts views on why artificial intelligence consulting is beneficial for your business. Charlie Guerini, Senior Director of Global Operations & Head of Europe, Alphanumeric Systems, Inc. says What is Artificial Intelligence (AI) consulting? The purpose of […]

Artificial Intelligence(AI) in Marketing

Artificial Intelligence(AI) is driving the world of marketing and advertising. In this process, network analysis is going to play a big role. Slowly we are moving from traditional data analytics to the most charming data science in a way that we are moving from traditional marketing to digital marketing. As a result of it, companies become […]

Pseudo-AI: When humans do bots work

To make machines scale up in the interaction in real time, to make decisions quickly and uniformly through rules, make an intelligent move at least as intelligent than a human, the system of artificial intelligence was proposed. In such a system, a machine is programmed to work intelligently. There are many communities that have been […]